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Welcome to Elixer. Please read these terms and policies carefully as they govern your use of our website and purchase of our products.

1. Terms of Service

By accessing or using Elixer’s website and purchasing our products, you agree to the following terms:

  • Eligibility: You must be at least 18 years old (or legal age in your area) to use our services.

  • Product Information: We aim for accuracy but may update or correct details without notice.

  • Ordering & Payment: You confirm all order details are accurate. Payments are accepted via our listed payment providers. Prices include VAT where applicable.

  • Shipping & Delivery: Orders are processed within 3 business days. Delivery times vary; we’re not responsible for carrier delays.

  • Use of Products: Our products are for adult use only. Consult your healthcare provider before use.

  • Intellectual Property: Content on this site belongs to Elixer and is protected by copyright.

  • Limitation of Liability: Our liability is limited to the purchase price of the product.

  • Changes: We may update these terms; continued use means acceptance.

  • Governing Law: English law applies; disputes settled in English courts.

2. Refund Policy

  • Eligibility: Refunds offered only for faulty, damaged, or incorrect products.

  • Return Process: Contact us within 14 days of receipt at info@elixer.co.uk with your order number and issue.

  • Return Conditions: Products must be unused and in original packaging unless faulty.

  • Shipping Costs: Return shipping paid by customer unless product was faulty or incorrect.

  • Refund Timeline: Approved refunds processed within 7 business days after we receive and inspect the return.

  • Non-Refundable: Opened/used products (unless faulty), returns after 14 days, damage from misuse.

  • Exchanges: We do not offer direct exchanges; request refund and place new order.

3. Privacy Policy

  • Information Collected: Personal data (name, email, address, payment info) and technical data (IP, browser type).

  • Use of Data: To process orders, communicate with you, improve services, and comply with laws.

  • Data Sharing: We do not sell your data; shared only with trusted service providers.

  • Security: We apply standard protections to secure your data.

  • Your Rights: Access, correct, delete data; object to processing by contacting [contact email].

  • Cookies: Used to improve your experience (see Cookies Policy below).

  • Changes: Updates posted here with new date.

4. Disclaimer

Elixer products are dietary supplements and CBD products intended for adult use only. They are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional before use, especially if pregnant, nursing, or on medication. Results may vary. We do not guarantee specific health outcomes.

5. Cookies Policy

  • We use cookies to improve website performance and user experience.

  • Types of Cookies:

    • Necessary: essential for website function.

    • Analytics: track site usage for improvements.

    • Marketing: deliver relevant ads.

  • You can manage or disable cookies via your browser settings; this may affect functionality.

6. Shipping Policy

  • Processing: Orders processed within [1-3] business days.

  • Delivery:

    • UK Standard: 3-7 business days.

    • International: varies by location.

  • Costs: Calculated at checkout.

  • Tracking: You’ll receive tracking info once shipped.

  • Delays/Loss: We are not responsible for carrier delays or losses. Contact us if delivery issues arise.

7. Age Verification Notice

You must be 18 years or older to purchase products from Elixer. By using this website and placing orders, you confirm that you meet your local legal age requirement.

Contact Us

If you have any questions regarding these policies, please email us at: info@elixer.co.uk